Warranty

Warranty Policy

At Zennora®, we are committed to providing high-quality products and excellent customer service. We offer a free 1-year warranty on all our products to ensure your complete satisfaction.

Warranty Coverage:

• The 1-year warranty covers manufacturing and material defects.
• If your product is found to be defective under normal use conditions, we will repair or replace it at no additional cost.

How to Claim Your Warranty:

• Contact our customer service team at hello@zennora.store with your order number and a description of the issue.
• Provide any necessary documentation or photos to help us assess the problem.
• Once approved, follow the instructions provided by our team for returning the product.

Exclusions and Limitations:

• The warranty does not cover damage caused by misuse, abuse, or improper handling.
• The warranty is only valid for the original purchaser and is non-transferable.

Process for Warranty Claims:

• Upon receiving the returned product, our team will inspect it to determine the cause of the defect.
• If the defect is covered by the warranty, we will repair or replace the product and send it back to you at no additional cost.
• If the defect is not covered, we will inform you and discuss possible solutions.

Extended Warranty: For added peace of mind, we offer an extended warranty that extends your coverage beyond the initial 1-year period. The extended warranty provides the same level of protection against manufacturing and material defects.

 

 Please refer to our terms of service for details on limitations of liability and disclaimers of warranties that apply to your use of our services and products.

Thank you for choosing Zennora®. Your satisfaction is our priority, and we are here to ensure you have a great experience with our products.